Personalized Wooden Christmas Ornament Penguin

PRESALE ITEMS - All PRESALE items have release dates stated in the title of the listing.  These items will only be available to ship AFTER the item has been released and is in hand.  Presale release dates are subject to change without notice.  We do not guarantee release dates set by publishers or manufacturers.  If you purchase multiple presale items your order will not ship until after the last item is in stock.  Presale items will ship within 5 - 10 days of us receiving them if your entire order is ready to fill.

IN STOCK ITEMS - All in stock items will ship with in 5 - 10 business days of the order being placed in most cases.  If you place an order for a presale item that is going to be released or the release of the presale items has been delayed that will delay your shipment.  If your order contains both PRESALE and IN STOCK items, your order will not ship until after the last item is in stock.

COMBINED SHIPPING - Golden Apple Comics offers buyers a combined shipping cost option across multiple orders.  Our combined shipping option allows you to add additional orders with free shipping. There is a $100 minimum for free shipping. Please only use this option if you plan to place multiple orders.  If you are placing a single order that totals less than $100 you will be invoiced.

You pay our standard shipping on your first order.  On orders after that you can select our combined shipping option to combine your orders and get free shipping. 

When you select combined shipping, shipping times will vary based on the number of books, the final release date for an order, and frequency of orders. 

HOW TO USE GOLDEN APPLE COMICS COMBINED SHIPPING

SPLIT SHIPMENTS - Split shipments are done as a courtesy or as part of our combined shipping system. If you do not qualify for a split shipment you will be subject to shipping charges.  Please email us to request a split shipment.

IN STORE PICK UPS - Local pick ups will be filled as the items are available.  We will email customers when the pick ups are filled, and let them know the items are being sent to the shop.  We will partially fulfill your in-store pick-ups so you do not need to wait for the entire order to be available to receive items from your order.  Please allow 48 hrs from the fulfillment email for your order to arrive at the shop for pick up.

INSURANCE - Orders are shipped with insurance for both parties protection.

SIGNATURE CONFIRMATION - Orders may be shipped with signature confirmation at our discretion based on both our insurance and payment processors requirements to be covered and insure delivery to the customer.

Please see our RETURNS AND REFUNDS policy for more details.

If you have a problem with your item that is damaged or missing please email us.  We can offer a refund or exchange if we have stock.  Refunds will be issued within 5 business days back to the account you paid with Paypal, Credit Cards, Bank Account etc.  Refunds cannot be sent to alternate accounts.

We do not accept returns for any of the following:

No cancellations, returns or refunds on PRESALE items.  Any items sold BEFORE the release dates are considered PRESALE.  We will not refund ratios (IE 1:10, 1:15, 1:20, 1:25, 1:50, 1:100, 1:200, 1:500 or any other type of ratio) for any reason.  We will not refund any other PRESALE books. We place orders based on your orders. If you are ordering presale books we are paying for your books months in advance to secure copies specifically for you and we cannot return them for a refund.  If you are ordering signed books, CGC/CBCS graded items that are preorder, please do allow plenty of time for delivery. 

No Cancellations or refunds if you select our combined shipping option and do not qualify for a free shipment.  Please review our SHIPPING POLICY for more details.  Minimum purchase for free shipping is $100.  Combined shipping orders must total over $100 to qualify for a free shipment. If your order is less than $100 you will be billed for our flat rate shipping - $6.99.

No cancellations on in stock books.  Any in stock books that cannot be shipped immediately due to them being in orders with PRESALE items will not be refunded.  In stock books with no PRESALE items in the order will ship ASAP when the order is ready to fill. 

No refunds or returns on accurately described items.  Books without a stated grade will be offered as NM 9.4 or better with no guarantee of 9.8s.  We use industry standards to grade including Overstreet, CGC and CBCS standards.  Not familiar with grading check out the following references:

CBCS Comic Grading Scale

Overstreet Comic Grading Standards

We will not accept returns or exchanges any book with out a stated grade where they would be NM 9.4 or better books.  We cannot promise 9.8s on every book, that's not realistic.  Printing is imperfect and does not allow for every book to be 9.8. 

Please note that the following defects may be allowed in NM 9.4 as long as there is not an accumulation of defects.

bindery defects like minor to moderate corner tears, white along the edge of the spine, covers that are offset from the pages (common on cardstock covers) - bindery defects may not affect the grade much if at all

printing defects like a slight color rubs on the back covers, small wrinkles in the paper that were present on the paper rolls prior to the books being printed, paper that is "wavy" from the printing process

2 - 3 small color breaking spine dings or minor non color breaking spine dings